At Silkyway, we take immense pride in the craftsmanship of our authentic handlooms. While we strive to ensure that every drape you receive exceeds your expectations, we understand that an exchange may occasionally be necessary. Please review our policy guidelines below:
Guidelines for Exchange
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Initiating a Request: To initiate an exchange, please email us at silkywayboutique@gmail.com within 2–3 days of receiving your parcel. Our concierge team will review your request and send an email confirmation regarding whether the exchange can be authorized.
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Product Condition: Merchandise eligible for exchange must remain completely unused, unworn, unwashed, and in its pristine original condition, accompanied by all tags and original packaging.
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Return Shipping Address: Once your exchange request has been validated and authorized, please courier the parcel to:
Silkyway
Hotel Hycinth, Manorama Road, Thampanoor, Trivandrum, Kerala, India – 695001
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Shipping Charges: Return shipping costs and logistics are the sole responsibility of the customer. Silkyway does not bear or reimburse return freight charges.
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Delivery Timelines: The return parcel must reach our store within 7 business days for domestic shipments and 20 business days for international shipments from the date of exchange authorization.
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Value Adjustment: If the replacement item is of a higher value, the price difference must be settled prior to dispatch. If the replacement item is of a lower value, Silkyway will issue a store credit note for the remaining balance.
Important Notes & Non-Eligible Items
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Cut Yardage & Fabric Blouse Pieces: Any cut fabrics, running yardage, or detached/cut blouse pieces are strictly non-returnable and non-exchangeable once cut from the roll or saree.
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Customization Services: If you have opted for saree fall, pico stitching, tasseling/kuchu, or blouse fabric detachment, the product is considered customized and is strictly ineligible for return or exchange.
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Handcrafted Characteristics: Our curations celebrate the human touch. Slight irregularities in weave, slubs, minute motif variations, and organic color gradients are characteristic signatures of authentic handloom textiles—not defects. Exchanges will not be entertained on these grounds. Every drape undergoes strict quality checks prior to dispatch.
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Display & Color Variance: Variations in screen resolution, brightness, and display settings across digital devices may cause slight differences between the screen image and the physical drape. If you require further clarity prior to purchase, we are happy to share additional reference imagery or schedule a curated video consultation. Exchanges requested solely on the grounds of color variation cannot be accepted.
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Right of Refusal: Silkyway reserves the full right to decline an exchange request if the merchandise fails to meet our quality inspection criteria upon return.
Refunds & Store Credit
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No Monetary Refunds: Silkyway adheres to a strict no-cash and no-monetary refund policy across all purchases.
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Store Credit: In the event that a suitable replacement item is unavailable at the time of an authorized exchange, a digital store credit voucher will be issued, valid for future purchases.
Order Cancellations
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Because each order enters our processing and preparation workflow immediately upon receipt of payment, we do not entertain order cancellations.
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For personalized assistance or urgent inquiries regarding your order, please connect with our customer care team:
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Phone / WhatsApp: +91 9995371332
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Email: silkywayboutique@gmail.com
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